Skills You’ll Gain:

Completing ITIL training equips professionals with practical IT Service Management (ITSM) skills that improve service quality, operational efficiency, and business alignment.

1. Core IT Service Management Skills
   1. IT Service Management (ITSM)
   2. Service Value System (SVS)
   3. Service Value Chain
   4. ITIL Guiding Principles
   5. Four Dimensions of Service Management
   6. Service Relationship Management
   7. Service Lifecycle Understanding
   8. Value Stream Mapping
   9. Business Alignment
2. Service Operations Skills
   1. Incident Management
   2. Problem Management
   3. Service Request Management
   4. Event Management
   5. Service Desk Operations
   6. Major Incident Management
   7. Knowledge Management
   8. Access Management
   9. Service Continuity Management
3. Service Transition Skills
   1. Change Enablement (Change Management)
   2. Release Management
   3. Deployment Management
   4. Service Validation & Testing
   5. Configuration Management
   6. IT Asset Management
   7. Software Asset Management
   8. Hardware Asset Management
4. Service Design Skills
   1. Service Catalog Management
   2. Service Level Management (SLA)
   3. Capacity & Performance Management
   4. Availability Management
   5. Supplier Management
   6. Relationship Management
   7. Service Financial Management
5. Governance & Improvement Skills
   1. Governance & Compliance
   2. Continual Improvement
   3. Risk Management
   4. Quality Management
   5. Measurement & Reporting
   6. KPI Development
   7. Process Optimization
   8. Organizational Change Management
6. Technical & Digital Skills
   1. Digital Transformation
   2. Cloud Service Management
   3. DevOps Integration
   4. Agile Service Management
   5. Lean IT Practices
   6. Automation in ITSM
   7. AI in IT Service Management (AIOps awareness)
   8. Monitoring & Observability